Shipping & Returns
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Shipping Policy
Version 1.1 | 21 October 2026
The following shipping provisions are extracts from the BazaarParts Terms & Conditions. Read the complete Terms & Conditions at https://www.bazaarparts.com/terms-conditions
Dispatch periods holidays and transit
For Manual Payment orders, the commencement of the dispatch lead time and the treatment of any stated latest dispatch date are governed by the “Manual Payment Orders” subsection in Section 2 of the Terms & Conditions. The remaining provisions of this section apply to the extent consistent with that subsection.
For an online payment made without prior written order confirmation, the following periods are sequential: up to seven UAE Business Days after receipt of payment for checking and written acceptance or rejection, followed, after written acceptance, by up to thirty working days for preparation and dispatch.
The dispatch period is additional to the review period. Dispatch working days follow the working calendar at the place of dispatch, excluding the established weekly rest days and official non-working public holidays there. Internal delays, staff shortages or discretionary warehouse closures do not exclude additional days. Holidays already excluded will not be counted twice.
Where a longer lead time is expressly disclosed for the goods before payment, that lead time applies with its stated units and starting point. Any expressly promised shorter dispatch period must be reconciled with the agreed order terms. In Stock indicates availability and does not itself mean immediate dispatch.
Written acceptance will state a specific latest dispatch date. Dispatch is completed by documented physical handover of the goods to the carrier for delivery to the agreed address. Carrier transit is separate. This distinction does not itself determine transfer of transport risk or remove applicable delivery obligations.
The UAE operates reduced working hours during Ramadan. Applicable mandatory labour requirements, including seasonal restrictions on work in direct sunlight or outdoor areas, may affect particular preparation operations. Expected effects will be considered when determining the latest dispatch date. Ramadan is not excluded as a whole from working days and does not automatically extend the agreed period.
If dispatch by the agreed date becomes impossible, BazaarParts will notify the buyer before that date, explain the reason and propose a revised date. For ordinary commercial delays, an extension requires the buyer’s express agreement by email; silence or unilateral notification does not constitute consent. Without agreement, the original deadline remains applicable.
Separate justified suspension mechanisms in Sections 14 and 16 apply according to their stated conditions. A missed dispatch date does not automatically terminate every contract, but mandatory rights to performance, termination, repayment or compensation remain unaffected. The restriction on change-of-mind cancellation does not exclude remedies arising from our breach.
Dispatch delivery terms risk title and insurance
Payment before dispatch or collection
Goods will be released for dispatch or collection only after BazaarParts receives cleared payment of the goods price, carriage charges and other amounts agreed for that release.
Standard delivery terms
Our standard delivery basis is CPT (agreed named place of destination), Incoterms® 2020. BazaarParts arranges and pays for carriage to that destination. The agreed carriage charge is included in the amount payable by the buyer.
The agreed order terms will identify both the named destination and the delivery point at which the goods are handed to the first carrier.
In exceptional cases, FCA or EXW at a specified named place may be used by mutual written agreement between BazaarParts and the buyer before the contract is concluded. BazaarParts is not obliged to accept a request for alternative delivery terms. Any subsequent change requires mutual written agreement.
Customer collection or carriage arranged by the buyer requires an expressly agreed alternative delivery arrangement.
Transfer of transport risk
Under CPT, risk of accidental loss or damage passes to the buyer when the goods identified to the order are physically handed to the first carrier at the agreed delivery point, rather than upon arrival at the destination. BazaarParts’ arrangement or payment of carriage does not itself postpone that transfer.
Creating a shipping label, issuing a tracking number or booking transport does not itself constitute physical handover.
Where FCA or EXW is agreed, delivery and transfer of risk occur in accordance with the specified Incoterms® 2020 rule and named place. Under EXW, risk may pass when the identified goods are placed at the buyer’s disposal at the agreed place, before collection or loading.
Transfer of title
Unless otherwise expressly agreed, title to the identified goods passes upon physical handover to the carrier, buyer or buyer’s authorised representative under the agreed delivery arrangement, provided the goods price has been paid in full.
Under EXW, title and risk may therefore pass at different times. All title provisions remain subject to applicable mandatory property law.
Cargo insurance
Unless expressly included in the agreed order terms or required by applicable law, cargo insurance is not included.
The buyer may request insurance in writing before dispatch. Any insurance arranged by BazaarParts is subject to availability, agreement on the premium, payment and written confirmation of cover before the relevant insured transit begins.
The confirmed cover is subject to the policy’s insured value, scope, exclusions, deductible and claims requirements. A request for insurance alone does not establish cover.
Carrier liability, declared-value services and cargo insurance are not necessarily equivalent. The buyer may arrange its own insurance covering the period from transfer of risk.
Transport claims and compensation
The buyer should inspect the shipment on receipt, record any apparent damage or shortage with the carrier where reasonably possible, preserve the goods and packaging, and notify BazaarParts promptly with available supporting evidence. These requirements do not remove mandatory buyer rights.
BazaarParts will provide reasonable assistance with transport claims. Where the carriage or insurance contract is in our name, we will submit and reasonably pursue an appropriately supported claim, subject to the buyer’s reasonable cooperation.
For transit loss or damage occurring after risk has validly passed to the buyer, and for which BazaarParts has no independent liability, BazaarParts does not guarantee recovery or advance compensation. We will promptly remit compensation actually recovered for the buyer’s loss, without double recovery.
This provision does not limit liability arising from our breach or fault, including inadequate packaging, incorrect goods, failure to follow agreed carriage instructions, failure to arrange confirmed insurance, or failure to preserve or pursue a claim for which we are responsible.
It does not exclude fraud, wilful misconduct, gross negligence, or any liability or buyer remedy that cannot lawfully be excluded. Any refund or compensation independently due from BazaarParts is not conditional on the amount or timing of recovery from a carrier or insurer.
Transport packaging
The agreed goods price includes ordinary transport packaging suitable for the goods and the agreed transport arrangements.
Additional protection, crating, pallets or buyer-specific packaging may be charged separately where the specification and price are agreed in writing. Essential protection required for safe and lawful carriage will not be omitted because the buyer declines an optional upgrade.
Where separately charged packaging is necessary for the agreed shipment, its cost will be disclosed and agreed before payment. If a new packaging requirement is discovered after acceptance, BazaarParts will explain it and seek agreement on any proposed change.
BazaarParts will not impose an unagreed surcharge or dispatch goods with knowingly inadequate packaging.
Returns & Refunds
Version 1.1 | 28 October 2026
The following returns, defect-claim and refund provisions are extracts from the BazaarParts Terms & Conditions. Read the complete Terms & Conditions at https://www.bazaarparts.com/terms-conditions
Returns and return arrangements
Change-of-mind returns
Except where applicable law provides otherwise, BazaarParts does not offer voluntary returns of goods that conform to the agreed order solely because the buyer changes its mind, no longer needs the goods, or independently selects an incorrect part number, quantity or incompatible item.
This restriction does not apply where the issue results from inaccurate or misleading information, an incorrect recommendation or another breach by BazaarParts. It does not limit statutory cancellation rights, remedies for defective or non-conforming goods, or other mandatory rights.
Cancellation before delivery is governed by the separate order cancellation provisions, subject to applicable law.
Contact before returning goods
Before dispatching a return, the buyer must contact BazaarParts through the customer-service contact details published on our website to arrange the receiving location and delivery procedure.
The initial request should identify the order, goods, reason for return and their current location. Supporting information may be provided subsequently where it is not immediately available.
A return reference or shipping instruction is an administrative arrangement. It does not itself constitute acceptance of liability or approval of a refund. Equally, the absence of a return reference does not by itself invalidate a statutory claim.
Return address and instructions
BazaarParts will provide appropriate written return instructions without undue delay after receiving sufficient information to identify the order and goods and understand the proposed return, within any mandatory period required by applicable law.
Where specialist transport, safety or customs arrangements are necessary, BazaarParts will inform the buyer of the outstanding arrangements and the expected timeframe for providing complete instructions. This process will not be used to obstruct or delay a mandatory remedy.
Instructions will identify:
- The receiving warehouse or other designated location.
- The return reference, where applicable.
- Receiving hours and any delivery appointment requirements.
- Relevant packaging, handling and shipping requirements.
- Required transport or customs documents.
- Arrangements for transport costs.
BazaarParts will not impose an unreasonable return location or use the instruction process to obstruct a lawful remedy.
A change of receiving location after instructions have been issued will be coordinated with the buyer, including responsibility for resulting necessary additional costs.
Unauthorised return locations and misdirected deliveries
BazaarParts’ office and any other location not expressly designated in our written return instructions are not authorised return receiving or storage locations.
The buyer must not send return shipments to such locations without prior written agreement. BazaarParts may refuse delivery there, including palletised, bulky, dirty or otherwise unsuitable consignments, subject to applicable law. Refusal at an unauthorised location does not itself constitute rejection of the buyer’s underlying claim.
Sending goods to an unauthorised location does not by itself establish that BazaarParts received them, accepted the return, admitted a defect or approved a refund.
If a shipment is inadvertently received, signed for or unloaded at an unauthorised location, that receipt does not by itself constitute approval of the return, admission of a defect or agreement to provide a refund. Actual receipt will nevertheless be recorded.
BazaarParts may arrange reasonable and necessary transfer of inadvertently received goods to a suitable receiving or storage facility. We will notify the buyer promptly, explain the proposed arrangements and disclose the estimated additional costs where reasonably ascertainable.
Where reasonably practicable, the buyer will be given an opportunity to arrange prompt collection or redirection before those costs are incurred. Immediate relocation may be arranged where reasonably necessary for safety, access or protection of the goods.
To the extent permitted by applicable law, the buyer must reimburse reasonable, necessary and documented additional handling, transfer and temporary storage costs caused by its failure to follow clearly disclosed, reasonable return instructions, including the requirement to obtain the designated return address before dispatch.
No automatic penalty applies. These charges will not include costs that BazaarParts must bear for a valid defect or non-conformity claim, except for legally recoverable additional costs caused by the buyer’s misdirection.
No charge applies to the extent that the costs were caused or increased by BazaarParts’ incorrect instructions, unreasonable delay or other fault.
BazaarParts will take reasonable care of goods actually in its custody. Neither misdirection nor inadvertent receipt automatically extinguishes mandatory buyer rights.
Packaging and preservation
The buyer must use suitable protective packaging and take reasonable steps to preserve the goods and relevant evidence.
Original manufacturer packaging is not an absolute requirement for a valid defect claim. However, goods must be packed appropriately for their nature, condition and agreed method of transport.
The buyer should retain reasonably available photographs, serial numbers, fault information and shipping records relevant to the claim. The absence of a particular photograph, video or original packaging does not by itself invalidate a statutory claim.
Any alleged additional damage caused during return handling or transport will be assessed on the evidence and under applicable law; it does not automatically extinguish the original claim.
Inspection, remedies and costs
Inspection, available remedies, diagnostic and expert costs, and transport costs are governed by the “Warranties and Defective or Non-Conforming Goods” section and applicable law.
Neither party is automatically responsible for every cost merely because it sent or received the goods.
BazaarParts will document the condition of returned goods and explain its assessment and proposed resolution. Receipt for inspection does not itself establish that a refund is due, and BazaarParts’ assessment does not exclude independent expert review or determination by a competent authority or court.
No chargeable diagnostic, repair or other optional service will be commissioned for the buyer’s account without prior disclosure and agreement, except for legally recoverable necessary measures expressly addressed in this section.
A refund or other mandatory remedy will not be delayed by BazaarParts’ own failure to provide reasonable return arrangements.
Nothing in this section shortens mandatory notification or court-filing periods, makes statutory rights dependent on discretionary approval, or excludes mandatory rights under applicable UAE or foreign law.
Warranties and defective or non conforming goods
Manufacturer warranty
For goods sold as New, factory order, BazaarParts will confirm the applicable manufacturer’s warranty in the offer before payment and record it in the agreed order. Confirmation will identify the warranty provider, duration, commencement date, territorial coverage, material exclusions and claim procedure.
A manufacturer’s warranty is not automatically included for New, warehouse stock, Used or Refurbished / reconditioned goods. Any available manufacturer’s warranty will be expressly identified in writing.
If an advertised or agreed manufacturer’s warranty cannot be provided, BazaarParts will notify the buyer and obtain agreement to any proposed change before proceeding. The buyer’s rights arising from that failure remain unaffected.
Manufacturer warranty terms do not reduce any mandatory obligations of BazaarParts as seller.
No additional voluntary BazaarParts warranty
BazaarParts does not provide an additional voluntary commercial warranty of its own.
This does not exclude or restrict liability for defective goods, failure to supply the agreed goods or characteristics, or any warranty, remedy or other obligation imposed by applicable law.
The absence, expiry or rejection of a manufacturer’s warranty does not by itself determine whether the buyer has a valid claim against BazaarParts.
Condition of the goods
Conformity will be assessed against the agreed product category, description, specifications and any specific condition or defect disclosed and accepted before the contract was concluded.
Warehouse storage, previous use or refurbishment does not by itself exclude liability for undisclosed defects or failure to meet the agreed description. Acceptance of a specific disclosed condition does not constitute acceptance of unrelated defects.
Reporting a problem
The buyer should inspect the goods promptly after actual receipt and notify BazaarParts in writing of any suspected defect or non-conformity without delay.
The notification should identify the order, affected goods, part and serial numbers where available, the problem and when it was discovered. The buyer should provide reasonably available supporting material relevant to the issue, such as photographs, videos, fault codes, installation details and operating records.
An initial notification may be submitted before all supporting material is available. BazaarParts may request further information reasonably necessary to assess the claim.
The buyer must observe applicable statutory notification and court-filing periods. This procedure does not shorten mandatory periods or any longer period expressly agreed. Contacting BazaarParts does not itself constitute filing court proceedings.
Preservation inspection and returns
The buyer should take reasonable steps to prevent further damage and preserve the goods and relevant evidence. Unsafe goods must not continue to be operated.
Before returning goods or undertaking non-emergency dismantling or repair, the buyer should contact BazaarParts for reasonable inspection and return arrangements. This does not prevent necessary safety measures or restrict mandatory rights.
Original packaging is not an absolute condition for a valid defect claim. Suitable protective packaging must be used for any return.
BazaarParts will document its assessment and explain the proposed remedy or the reasons for rejecting a claim. Its assessment does not exclude independent expert review or determination by a competent authority or court.
Remedies and costs
Where BazaarParts is responsible under the contract or applicable law, it will provide the applicable remedy, which may include repair, replacement, price reduction, return and refund, or compensation. Mandatory rights concerning the choice of remedy remain unaffected.
BazaarParts will bear reasonable and necessary diagnostic and transport costs for which it is legally responsible. A valid claim against BazaarParts will not be made conditional on prior recovery from a manufacturer, carrier or insurer.
For a manufacturer-only warranty claim, its disclosed cost arrangements apply, subject to mandatory law and any separate responsibility of BazaarParts.
Where the issue is outside BazaarParts’ responsibility and applicable warranty coverage, any chargeable diagnostic, repair or transport service requires disclosure of the proposed charges and the buyer’s agreement before it is commissioned. A “no fault found” result does not automatically authorise a charge.
Disputed expert costs will be allocated by agreement or under the applicable legal procedure.
Nothing in this section excludes mandatory consumer rights, product-safety obligations or liability that cannot lawfully be excluded.
Refund timing verification and payment method
Where a refund is due, BazaarParts allows up to seven UAE Business Days for internal processing, verification and initiation, subject to any earlier mandatory deadline under applicable law or binding payment-provider or payment-network rules. The processing period starts when the obligation to refund arises.
“UAE Business Day” means Monday to Friday, excluding official public holidays in the UAE.
Verification and customer cooperation
We may request information or documents reasonably necessary to verify the payer, the claimant’s identity and authority, entitlement to the refund, payment instructions, or compliance with applicable legal and payment-provider requirements.
If the request comes from someone other than the original ordering or payment contact, we may request a signed instruction on company letterhead, confirmation through a verified company email address, or other reasonable evidence of authority. We may also contact or notify the original contact using previously established contact details. Conflicting instructions may require clarification from an authorised representative.
Our verification work forms part of the seven-day processing period. If missing information genuinely prevents lawful and secure processing, we will request it promptly. Subject to mandatory deadlines, the period will be paused while that necessary information remains outstanding and will resume upon receipt of sufficient information. It will not restart automatically.
Routine workload and internal approvals do not extend the processing period. Any separate restriction imposed by applicable law, a competent authority or binding payment-provider requirements applies only to the extent and for the duration required.
Refund recipient and method
Refunds will normally be returned to the original payer through the original payment method. A request from a different contact does not itself authorise payment to that person or to another account.
If the original method cannot receive the refund, we will arrange a verified alternative permitted by applicable law and payment-provider rules, normally to an account held by the original payer. Payment to another recipient requires satisfactory evidence of a valid assignment, legal succession, authorised liquidation arrangements, a binding court order or another legally recognised entitlement.
Refund method and currency
Refunds will normally be processed to the original payer through the original payment method and in the currency of the original payment transaction. This is the currency in which the payment was processed, which may differ from the displayed catalogue currency or the currency of the buyer’s bank account.
Where the original method cannot receive the refund, BazaarParts will arrange a verified alternative permitted by applicable law and payment-provider rules. Any alternative currency and conversion basis require express agreement unless otherwise required by law.
Conversion by the buyer’s bank or payment provider may result in a different amount being credited in the buyer’s account currency. This does not reduce the refund amount due in the original transaction currency or exclude any remedy required by applicable law.
Bank processing and confirmation
The seven-day period concerns initiation by BazaarParts, rather than final credit to your account. Additional processing time depends on the payment provider, card issuer and receiving bank.
We will confirm initiation and provide available tracking details. We will monitor failed or pending refunds and take reasonable steps to resolve them. A delay caused by insufficient funds in our own payment account will not be treated as a delay by your bank.